Cancellation Policy

1. All cancelled or amended bookings must be given in writing and will not be valid until it has been received by the provider.

2. If a booking is cancelled or amended within 72 hours of the move-in date no refund will be given.

3. If a Client or their guest wishes to depart earlier than the reserved departure date they must give at least 72 hours written notice otherwise no refund will be given.

4. Any cancelled or amended bookings that were processed by credit card will not be refunded the credit card surcharge.

5. If a cancelled or amended booking was booked under a promotional rate or code no refunds will be given.

6. The Client must provide at least 7 days written notice to apply for an extension to the reserved move-out date. The provider will endeavor to grant any requests for such extension, however, this will be strictly subject to availability and cannot be guaranteed. An alternative apartment may be offered if the apartment that was initially booked is unavailable for all or any part of the extension period.

7. These terms and conditions apply to any extension of the booking as they do to the original booking.

8. Whilst all reasonable efforts have been taken by the provider to ensure that bookings made are able to proceed, The provider reserves the right to relocate any booking to another apartment of similar size and standard in the locality. The Client has the right to cancel such booking in these circumstances but the Client acknowledges that the provider will not accept any liability for any loss or damage suffered by or caused to the Client or its guests in consequence of (i) the relocation of the Client or its guests or (ii) the Clients subsequent cancellation in accordance with this clause.