If you cancel or change a booking

If you have to, or wish to, cancel your booking you must notify us in writing as soon as possible at:

Portland Serviced Apartments - Cancellation

30-36 Upper York Street

Bristol

BS2 8QN

United Kingdom

or by email to reservations@portlandapartments.co.uk or to your Account Manager.

The booking will be cancelled on the day that the written notice of cancellation is received by us. We will confirm receipt of the cancellation by return e-mail.

Portland Apartments will accept 14 days cancellation on any booking without additional charge but you will be liable for any outstanding payment for the 14 day period. In the event that you have already paid beyond 14 day notice, we will either refund the outstanding amount or credit your account, depending on your preference.