Cancellation and Refunds

You may cancel a Booking no later than 7 days before your arrival. We will refund you the money you have paid less the booking deposit (see paragraph 2.2)

We will not give a refund on cancellations done less than 7 days before the arrival

If a room is unavailable on arrival then, we will either:

Provide a room in another hotel and pay the reasonable cost of transport to that alternative hotel

At your request, or, if in our reasonable opinion there is no suitable alternative hotel accommodation available, cancel your Booking and refund you the money you have paid for the unavailable room(s) including related extras

We will only make refunds to the payment card that you used to make the Booking. We will normally credit refunds to your card within 10 days. We will refund you the money you have paid (including for any extras).